TERMS AND CONDITIONS OF USE

These are the full Terms and Conditions for the Customer’s use of this website and for the purchasing of products through this website. Please read these carefully. If you do not agree to these Terms and Conditions, please do not use this website.

Introduction

This website is owned and operated by Collectors Assemble Ltd. Collectors Assemble Ltd is registered in England and Wales under company number 10160103 at the following address: Collectors Assemble Ltd, 102 Regent Street, Leamington Spa, CV32 4NR. Users of this website are bound by these Terms and Conditions and should read this document before proceeding. Use of this website and information on this website is subject to the Terms and Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms and Conditions.

Collectors Assemble Ltd reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document. The Customer should check this document regularly.

Forming a Contract

When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer’s order, Collectors Assemble Ltd will send the Customer a confirmation email illustrating that order in detail, including the price for delivery. The confirmation email that Collectors Assemble Ltd sends is neither a guarantee nor an invoice. A contract between the Customer and Collectors Assemble Ltd will come into existence when Collectors Assemble Ltd charge the Customer’s credit or debit card for the purchase of the product.

Pricing

All prices on this website are in £ sterling and include V.A.T. where appropriate.

This website operates independently from Collectors Assemble's retail stores. Prices and promotions that are offered by Collectors Assemble Ltd on this website may differ from those in the Collectors Assemble stores.

Collectors Assemble Ltd makes every effort to ensure that the contents listed on this website are correct. However, errors may occur and Collectors Assemble Ltd reserves the right to alter product prices and information on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases.

In the event that Collectors Assemble Ltd changes the price of an item due to an error, the following Terms apply. Collectors Assemble Ltd will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Collectors Assemble Ltd shall refund the full amount in accordance with these Terms and Conditions.

The Customer should be aware that Collectors Assemble Ltd does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above Terms do not therefore apply.

Collectors Assemble Ltd is under no obligation to fulfil an order for a product that was advertised at an erroneous price or description. Ownership of goods does not pass into the hands of the Customer until Collectors Assemble Ltd has received full payment.

Collectors Assemble Ltd will debit the Customer’s account once goods are ready to be shipped.

Availability

Where a release date is listed on this website, that date is subject to change in accordance to information received from the supplier of the item. Collectors Assemble Ltd will not be held responsible if that item is delayed, brought forward or cancelled, or if the content or cover art has changed. Where a new release is cancelled, Collectors Assemble Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account.

Collectors Assemble Ltd sells a number of limited editions on this website. The availability of these items is strictly on a ‘first come first served’ basis. Collectors Assemble Ltd will endeavour to fulfil every Customer’s order; however, once the supply of the limited edition item is exhausted and the Customer’s order cannot be fulfilled, Collectors Assemble Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account.

Collectors Assemble Ltd will not be responsible for compensating the Customer for any other losses connected with the purchase of limited edition products.

Delivery and Shipping

Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges. Shipping rates are calculated by size and weight of the item(s) being shipped. Collectors Assemble Ltd will endeavour to deliver product to the Customer as soon as possible, in accordance with the Delivery Policy as detailed on this website.

All deliveries will be made to the address that the Customer gives for delivery of the product.

Collectors Assemble Ltd reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, Collectors Assemble Ltd will inform the Customer as soon as possible.

Collectors Assemble Ltd will not be liable to the Customer in the event that Collectors Assemble Ltd is prevented by circumstance from delivering product that the Customer has ordered.

The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities.

Pre-Orders

Pre-Orders placed with Collectors Assemble will be shipped via Royal Mail as soon as possible once released, Collectors Assemble aim to ship on the same day that your item arrives but on some occasions this may not be possible.

For orders with a mixture of in-stock and pre-orders items, Collectors Assemble will not ship your order until all items are in stock. Should you wish for your in-stock items to be shipped immediately, an additional shipping charge will be allocated.

Right to Cancel

The Customer may cancel their order, for any reason and at any time, up to fourteen working days after the Customer has received their goods. In the event that the Customer wishes to cancel their order, the Customer must inform Collectors Assemble Ltd in writing. The Customer can also cancel by logging in to their online Customer account and selecting the relevant order number and cancelling the product/s themselves. It is also possible to send an email to info@collectors-assemble.co.uk.

In the event that the Customer has unsealed the packaging on a CD, DVD or audiotape, the Customer’s right to cancel no longer applies.

Should a customer wish to invoke their right to cancel on any other item, the product must be returned to Collectors Assemble Ltd in its original packaging and in a resalable condition with all seals and wrappings.

Should the Customer invoke their right to cancel, the following Terms apply. If Collectors Assemble Ltd has not yet dispatched the product, Collectors Assemble Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account.

If Collectors Assemble Ltd has already dispatched the product, the Customer will not be able to cancel their order by accessing their online account. The Customer should contact info@collectors-assemble.co.uk.

In this instance, the Customer undertakes the responsibility to return that product to Collectors Assemble Ltd. The Customer must return the item to Collectors Assemble Ltd within 14 days of receipt to qualify for a refund.

Full details of the Customer’s right to cancel are given in the ‘Cancellation’ section of the Frequently Asked Questions page.

Defective Goods

In the event that an item is defective, faulty or sent in error by Collectors Assemble Ltd, the customer should contact Collectors Assemble to arrange the return of the item. Email: info@collectors-assemble.co.uk or call us Mon-Fri 9.00am-6.00pm on 01926 942 025. *Please note we are closed on public and bank holidays.

The Customer should use and include all the original packaging to return their item/s to Collectors Assemble. Collectors Assemble Ltd will offer a replacement for the same product/s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable.

The Customer must return the item/s to Collectors Assemble Ltd within 28 days of receipt for faulty, damaged or defective goods to qualify for a refund.

Sale Items

Please be aware that items that are listed on our website as sale items or ordered from the sale section of our website may not be in brand new condition due to their age, and may have signs of shelf wear. If a product may originally have been shrink wrapped it’s possible the shrink wrap will be split or missing from the item.

If you receive an item from our sale that is damaged or you are unsatisfied with the condition of that product please contact info@collectors-assemble.co.uk. In the event it is not possible to replace the item with one in new condition we will offer a full refund of that item on its return.

Links to Other Sites

The Collectors Assemble Ltd website contains links to external sites. Such links are not in any way an endorsement by, or an affiliation with, Collectors Assemble Ltd. Collectors Assemble Ltd does not accept responsibility for the content of any external sites. Any goods that the Customer orders from another website are subject to the Terms and Conditions of that website and Collectors Assemble Ltd has no liability to the Customer in respect of that website nor any goods or services the Customer obtains through its use.

Other websites are not subject to the Privacy Policy of Collectors Assemble Ltd and may collect data or solicit personal information from the Customer.

Intellectual Property

All content of this website is the property of Collectors Assemble Ltd and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. Collectors Assemble Ltd retains the copyright for such material, or, where the owners of the material have licensed that material to Collectors Assemble Ltd, the copyright is retained by the owners themselves.

The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website.

All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.

Data Protection

Personal details provided by the Customer to Collectors Assemble Ltd through this website will only be used in accordance with the Privacy Policy of Collectors Assemble Ltd. The Customer should read the Privacy Policy before using this website. By providing personal details to Collectors Assemble Ltd, the Customer is consenting to the use of those details in accordance with the Privacy Policy as laid out on this site.

Other Information

The Customer must be over 18 years of age to buy product from this website.

Collectors Assemble Ltd reserves the right to correct any errors on this website, including description and image. Collectors Assemble Ltd reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged.

Collectors Assemble Ltd reserves the right to decline to supply any individual or company without explanation.

Collectors Assemble Ltd reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation.

It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Collectors Assemble Ltd will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law. If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.

The failure of Collectors Assemble Ltd to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

Jurisdiction

These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the product by Collectors Assemble Ltd

Vouchers and Site Credit

The Customer must be over 18 years of age to purchase eVouchers or Gift Vouchers from this website.

The Customer may purchase between £5 and £1000 worth of eVoucher/s in a single transaction.

If a Customer applies an excess of Site Credit to an order with Collectors Assemble Ltd, Collectors Assemble Ltd. will only use the correct amount of Site Credit to complete the purchase.

Should the Customer’s payment fail, Collectors Assemble Ltd. will send the customer back to the Review stage of the eVoucher. The Customer may attempt the purchase a second time.

A Customer will not have control over how much of their Site Credit is used for any particular Order.

Collectors Assemble Ltd will not debit the Customer’s Site Credit until the transaction has been completed.

In the event that a Customer shares a Collectors Assemble Ltd order between their Site Credit and their credit/debit card, Collectors Assemble Ltd will charge the Customer’s Site Credit first and their credit/debit card second. In the event that Collectors Assemble Ltd offers the Customer a refund on an order shared between a Customer’s Site Credit and their credit/debit card, Collectors Assemble Ltd. will refund the Customer’s credit/debit card first and their Site Credit second.

Site Credit is NOT AVAILABLE TO CUSTOMERS OUTSIDE THE UK.

Document last reviewed: 24/05/2020